QUESTIONS?

~ How do I contact Intimate Collections?

You may contact us by e-mail at any time, and by telephone between the hours of 10am and 6pm.

~ What are the delivery costs?

Please click HERE to read full details on delivery.

~ How will my order arrive?

Special delivery, discreetly packaged, via Royal Mail. Please see our DELIVERY and DISCREET PROMISE sections for more details.

~ When will my order be delivered?

Royal Mail Special Delivery - takes 1-3 days, please see our DELIVERY section for more details.

~ Do you ship Internationally?

We do not ship internationally at present.

~ Is it safe to pay on-line using Paypal?

Yes. Please see our SECURE PAYMENTS page for more details.

~ Will my order be discreetly packaged?

All our orders are packaged dicreetly in plain packaging.

    MORE QUESTIONS?

    ~ Do I have to be in when my           order  arrives?

Yes. Royal Mail Special Delivery will require a signature.

~ What happens if I am out?

The Royal Mail delivery person will leave you a card to let you know where you can collect your parcel, or how you can arrange redelivery.

~ What do I do if my order hasn't turned up?

Please contact us by e-mail or telephone on 0800 520 0847.

~ Why shop with Intimate Collections?

All products are carefully selected for your pleasure. Competitive pricing and quick, discrete shipping.

~ What do I do if my item is faulty?

In the unlikely event that your product is faulty, please contact us by e-mail within 7 days of product arrival via onlineorder@intimatecollections.co.uk

~ What happens if I change my mind about my order?

Items are dispatched first class post the following day (of receiving your order). If you change your mind you will need to contact us via e-mail prior to dispatch, as once sent, we will only accept returns of faulty or defective items. We will not refund a change of mind after the product has been dispatched. We always check our e-mails before dispatch.