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YOU MUST BE 18 OR OVER TO ORDER FROM THIS WEB SITE.
We want your whole experience of shopping with intimatecollections to be a pleasant one. Afterall you are here to buy products to help give you pleasure.
We understand that occasionally you may change your mind, for whatever reason. Whatever the reason, and we won't ask, you can cancel your whole order within 7-days of receiving it for a complete refund, including your postages costs back to us.
We have full confidence in the quality and standard of our products. However if you receive a faulty item we will replace it, no quibbling. This applies for upto 1 year for goods requiring batteries and 3 months for lingerie. All we ask is that the faulty item is returned properly packaged (i.e. a suitable cardboard box and packing) so that our manufactures can assess the fault and make better items in future. Unsuitably packaged returns may be deemed to have been damaged in transit back to us.
Full details are given below.
Returns and Cancellations
You have, by law under the Distance Selling Regulations, the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
To cancel your order please notify us quoting your name, order number and details of the product/s by email to
returns@intimatecollections.co.uk
you will then be supplied a return number and the return address.
Goods must be returned within 28 days, from receiving the returns number.
If you cancelling your order within this 7-day cooling-off period we will refund the full cost of the item and the return postage cost. It is your responsibility to ensure any items returned are properly packaged, we also also suggest you obtain proof of posting.
Please note return postage charges will only be returned in full if you are cancelling the whole order, please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.
Note: clearance and/or sale items cannot be returned unless they are faulty. For hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
This does not affect your statutory rights.
Refunds
Once you have emailed us to let us know you are returning an item and we have received the item(s) back it can take upto 10 working days for the refund to reach you. This timescale is outside our control. However rest assured you will receive the refund.
Faulty Items
In the rare event you have a faulty item, please email returns@onlinecollections.co.uk. If the fault develops within the 7-day cooling off period you can ask, and receive, a full refund. Otherwise please state whether you would prefer an exchange item or gift-vouchers.
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of purchase for lingerie and 1 year from the date of purchase for sex toys and is in addition to your statutory rights. Again you are responsible for posting items back to us, in suitable packaging.
Payments
All payments for goods are made through the secure Paypal system. No payment information, or any personal information, is held by this website.